The Hernandez’s Story
Seven years ago, the Hernandez family purchased their dream home in Rome, GA. As part of the sale, the seller agreed to one major update: a brand-new electrical panel. For years, things seemed fine. That is, until a faint burning smell started drifting from the dining room. It wasn’t strong, but it was constant. Concerned, they called Matthews Lighting & Electric.
What we found was alarming. Though the panel had been replaced, it had been installed with shocking carelessness. The poorly secured main wires, a dangerously loose neutral connection, and cracked insulation brought fire issues lurking at the door. The outlet had already begun melting.
I’m so grateful for the honesty and hard work with Matthew’s crew. We ran into a huge issue with our breaker box that took a huge hit on my family. They sent out Turner, Jack, and Nathan out for the job and they did amazing job. Austin the owner even came out to assist with the job to make sure my family had power. Communication with Camryn and Wes about the financial situation helped so much. I will forever be grateful for Matthew’s team. Thank you so much again!!!
★★★★★ 4.9/5 based on 150+ Google Reviews
How Matthews Lighting & Electric Responded
Time was critical. We immediately dispatched Turner, Jack, and Nathan to the home. They weren’t alone; Austin, owner of Matthews Lighting & Electric, personally showed up. The panel had to be completely removed and replaced to prevent a fire.
The crew worked efficiently under pressure. They rerouted critical wiring, secured all connections, and verified that everything was up to code in the breaker box replacement. At the same time, our office team, Camryn and Wes, stepped in to help the family work through payment logistics, making sure money wouldn’t be a barrier to safety.
The family stayed involved and checked in throughout the project. What impressed them wasn’t just the skill, but the way the crew handled every step of the project with care, communication, and urgency.
Their power was fully restored the same day. The inspection passed without a hitch. Most importantly, their home was finally safe.
"I’m so grateful for the honesty and hard work with Matthew’s crew. Austin the owner even came out to assist with the job to make sure my family had power. I will forever be grateful for Matthew’s team."
Why Electrical Safety Inspections Matter?
It’s easy to assume a newer panel means you’re safe, but poor installation puts your home at risk. Electrical work is only as good as the electrician behind it. Make sure you are using licensed electricians in Rome, GA. If you smell burning, see flickering lights, or something just feels off, don’t wait.
What We Offer Homeowners in Rome, GA
- FREE Panel Safety Check–We inspect your panel for risks and code violations at no charge.
- FREE Outlet & Wiring Troubleshooting–Find the cause of flickering lights or strange odors.
- $89 Whole Home Electrical Safety Inspection–First Class Pass members get this FREE once a year or can gift it to a friend.
We don’t just fix issues, we prevent disasters. If something feels off, call us today and let’s make it right.
